Dashlook

Privacy policy

Last updated: 2022-06-25

“Gikosoft” MB operates the https://dashlook.app website and the Dashlook application (also referred as “product” or “services”).

The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Email address

When you purchase a Dashlook product, we typically ask for your email address. That’s just so we can send you license keys, invoices, updates, or other essential information.

Additionally, if during purchase you have agreed to receive marketing emails, then we may send you information about products and services of ours that we think you might like. You have the right at any time to stop Dashlook from contacting you for marketing purposes.

Billing information

When you pay for a Dashlook product, we ask for your name, credit card, and billing address. That’s so we can charge you for a product, calculate taxes due, and send you invoices. Your billing information is passed directly to our payment processor (Paddle.com) and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in the United States or VAT in the EU, to detect fraudulent credit card transactions, and to print on your invoices.

Usage data

When you visit our website (https://dashlook.app) and its pages, we collect usage data that contain (but are not limited to) IP addresses, devices, browsers, URLs of referring pages. We use this data to improve the performance of our website, downloads, and software updates. In addition, we use it as anonymous aggregated web analytics data to track page views, amount of unique IP addresses, countries, devices, browsers, and referring page URLs from which visitors were redirected to our website.

Voluntary correspondence

When you write Dashlook with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

Cookies

We do not use any cookies.

Information we do not collect

We don’t collect any characteristics of protected classifications, including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities.

How we approach application permissions

Our philosophy is to ask for the bare minimum of permissions from you to give you a great Dashlook application experience with maximum privacy. By default, we have access to the network to ensure the app can connect to and communicate with the Internet. Internet access is necessary for the application to perform its primary function - retrieve and show data from configured Git providers. Additionally, network access is needed to verify and activate your license, perform periodic license checks, and install automatic updates.

Third-party services

We do use some third-party services to run our applications and only to the extent necessary to process some or all of your personal information via these third parties. Below are listed third-party service providers that we use.

Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. All purchase-related data (emails, billing information, invoices, transaction history) is stored and processed by Paddle.com.

Place of processing: UK, Ireland, and USA.
Checkout buyer terms: https://www.paddle.com/legal/checkout-buyer-terms
Privacy policy: https://www.paddle.com/legal/privacy and https://www.paddle.com/legal/gdpr

Cloudflare

Cloudflare is a hosting and DNS provider for our website (https://dashlook.app). Additionally, it provides us with a web analytics service. Cloudflare collects access logs and usage data (including IP addresses, referring page URLs, devices, browser applications, and more).

Place of processing: USA
Privacy policy: https://www.cloudflare.com/privacypolicy/

Tutanota

Tutanota is our secure email service provider. All emails that you send us will be stored by Tutanota.

Place of processing: Germany
Privacy policy: https://tutanota.com/privacy

When we access or share your information

Our default practice is to not access your information. The only times we’ll ever access or share your data are:

  • To provide products or services you’ve requested.
  • When you have given us permission to do so.
  • When required under applicable law.

Finally, if Dashlook is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

How we secure your data

  • All data is encrypted via SSL/TLS when transmitted from our servers to your browser.
  • Security of all purchase-related data (including license codes) is taken care of by Paddle: SOC 2 compliance at Paddle | Paddle
  • All emails sent to us are encrypted and stored at Tutanota, except email addresses.

Your rights with respect to your information

At Dashlook, we apply the same data rights to all customers, regardless of their location. Currently, some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. Dashlook recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

  • Right to Know. You have the right to know what personal information is collected, used, shared or, sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
  • Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
  • Right to Correction. You have the right to request correction of your personal information.
  • Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Dashlook services because our applications may then no longer work.
  • Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
  • Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)
  • Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
  • Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
  • Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
  • Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.

If you have questions about exercising these rights or need assistance, please contact us at [email protected]. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.

Children’s privacy

Dashlook does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and You are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from our servers.

Privacy policies of other websites

The Dashlook website contains links to other websites. Our privacy policy applies only to our website and application, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page.

How to contact us

If you have any questions about Dashlook’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

This privacy policy is open-source licensed under CC BY 4.0. Adapted from the Basecamp open-source policies / CC BY 4.0.